Privacy Policy

1. Who We Are

TransVIP is a private transportation company based in Los Cabos, Baja California Sur, Mexico. We specialize in providing safe, comfortable, and reliable transfers between Los Cabos International Airport (SJD), hotels, resorts, private residences, and other tourist destinations in the region.

2. Information We Collect

We collect only the information necessary to manage your reservation, attend to your requests, and provide you with an excellent travel experience.

A. Data for Reservation and Transportation Service

When requesting a quote or completing a reservation on our website, we collect:

• Contact details: Full name, email address, and phone number.
• Origin location: Customer's city and country.
• Trip details: Airport, hotel or destination area, selected route, vehicle type, number of passengers, and additional services or special requests.
• Flight information: Arrival or departure dates, times, and flight numbers.
• Service identifiers: Unique booking reference number (e.g., TV-2026-XXXXX) and preferred website language.
• Payment history: Reservation amounts, payment status, and transaction identifiers provided by payment gateways.

B. Partial Quotes

• If you start filling out the form and enter your email, phone number, or name, the system temporarily saves your itinerary and contact details to help you retrieve your quote or follow up on your trip.
• Data from uncompleted quotes is retained for a maximum of 30 days before automatic deletion.

C. Service Voucher Access

• When viewing your digital voucher through the link sent to your email, the system verifies your identity by requesting your registered phone number or a security PIN.
• For security reasons and to prevent unauthorized access, IP addresses and failed access attempts are logged.

D. Contact Form, Live Chat, and Newsletter

• Contact form: We collect your name, email address, city, and message to answer your questions.
• Live chat support: We collect the information you voluntarily share during the conversation in our web chat.
• Newsletter: If you subscribe, we store your email address to send you news or offers.

3. Information We Do NOT Collect

For our customers' peace of mind, we guarantee that:

• We do not store bank card data: Your full credit or debit card number and security code (CVV) are never stored on or transmitted through our servers; they are processed directly by Stripe or PayPal in their own secure fields.
• We do not request identity documents: We also do not store official IDs.
• We do not track your precise geographic location: We only record the hotel address or destination you provide us for your transfer.
• We do not collect data from minors: Our services are directed exclusively to adults.

4. How We Use Your Information

We use your data exclusively for the following purposes:

• Provide transportation services: Coordinate your transfer, assign the vehicle and driver, and ensure punctuality during your trip.
• Transactional communication: Send you booking confirmations, reminders, flight notices, or itinerary changes, and respond to your messages.
• Process secure payments: Facilitate the collection or refund of your service through authorized payment providers.
• Follow up on quotes: Remind you of pending quotes or help you complete your reservation if you provided your email.
• Improve our platform: Analyze website usage anonymously to optimize the browsing experience.

5. Cookies and Storage Technologies

We use cookies and local storage in your browser to ensure the proper functioning of the website:

• Technical and necessary cookies (first-party): They allow us to remember your selected language, save the status of your quote in progress, and manage your session.
• Analytics and advertising cookies (third-party): We use tools like Google Analytics to understand how users interact with our site. These cookies are only activated if you grant your consent in our cookie notice.
• Payment gateway and chat cookies (third-party): Providers such as Stripe, PayPal, and ChattiLive use technical cookies to ensure security during payment and maintain chat continuity.

6. Who We Share Your Information With

At TransVIP, we never sell or rent your personal data. We only share essential information with:

• Payment gateways (Stripe and PayPal): They receive the amount, currency, and payment details to directly process the transaction securely.
• Assigned drivers: They receive only the necessary details to complete the transfer (name, number of passengers, flight details, and destination).
• Supporting technology providers:
• Listmonk: Platform used to send transactional emails and booking confirmations.
• ChattiLive: Customer service live chat provider.
• Google Analytics / Ads: Web traffic and performance measurement in consolidated format.

7. Data Retention and Security

Data Retention

• Uncompleted quotes: Automatically deleted after 30 days.
• Reservation and payment records: Retained for the commercial or operational period necessary to support the service.
• Email suppression lists: If you unsubscribe from our communications, we keep your email on a permanent cancellation list to ensure we do not send you promotional emails again.

Security Measures

• Encryption in transit: Our entire website operates under encrypted HTTPS connections.
• Voucher protection: We protect access to your travel vouchers with password or phone verification and attempt limits to prevent unauthorized access.
• Restricted access: Only authorized personnel who require the data to provide the service have access to reservation information.

8. Your Privacy Rights (ARCO Rights)

In accordance with the Federal Law on Protection of Personal Data Held by Private Parties in Mexico, you have the right to Access, Rectify, Cancel, or Object to (ARCO Rights) the processing of your personal information.

• To exercise your ARCO rights: Send a request to the official email address: services@services.transvip.com.mx.
• To unsubscribe from promotional emails: You can click the unsubscribe link located at the bottom of any of our emails.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any modifications will be published on this page along with the most recent revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, you can write to us at: services@services.transvip.com.mx.