FAQ's

Frequently Asked Questions
We’ll leave no question unanswered and no doubt unaddressed

HOW , WHERE, WHEN DO I … ?
Thank you for your interest in our services. On this page you’ll find the answers to the questions we receive more often . If you don’t find the answer to your question , please email us. We`ll get back to you as soon as possible ( and that usually means VERY soon )

HOW DO I MAKE MY RESERVATION ?
There are two easy ways to book your transfers with us. You can email Giovanna directly at giovanna@transvip.com.mx or you can simply click on the BOOK NOW button you`ll find on the right side of every page.

HOW DO I CHANGE MY RESERVATION ?
We understand that plans change and unexpected things happen. That’s why we allow our customers to make changes in their reservation at no additional cost if you notify us at least 12 hours prior to your schedule transfer. For last-minute changes ( less than 12 hours in advance ), we´ll charge a fee, but will still make arrangements to offer you our service. For any change in your reservation , please call Fernando at 011 52 1 624 1377374 and he’ll be happy to assist you.

WHAT FORMS OF PAYMENT DO YOU ACCEPT ?
We accept all major forms of payment including Visa/MasterCard and American Express cards. Most debit cards with Visa or MasterCard logos will also be accepted. Our payment gateway is Paypal (paypal.com); all Paypal transactions are securely encrypted and you don’t need to sign up for a Paypal account to complete your payments. After pressing the “Make Payment” button you will be temporally transferred to a form at Paypal.com, where you will be able to enter your credit card information.

IS YOUR WEBSITE SECURE?
Absolutely. All credit card payment transactions are carried out through an external secure payment gateway. For more information visit Paypal.com

I COMPLETED MY PAYMENT, WHAT’S NEXT ?
After completing your payment, Paypal will take you back to our website where your voucher will be displayed, also an email with a copy will be sent to you shortly. At this point your reservation is confirmed and you only need to bring along a copy of your voucher.

WHAT IF I NEED A SPECIAL SERVICE OR HANDICAP ACCESSIBLE VEHICLE ?
Simply make a request when making your reservation and we will ensure that the appropriate vehicle will be there to accommodate your needs.

DO YOU PROVIDE CHILD CAR SEATS ?
Absolutely. The safety of all our passengers , big and small , is our number one priority and we will provide the necessary equipment to ensure your comfort. It will hep us serve you better if you specify the children’s ages at the time of making your reservation.